Shipping Policy
1. Introduction
Welcome to BKMK, the fashion-forward e-commerce brand brought to you by HERTFORDSHIRE CRAFT LTD. We are committed to providing a seamless shopping experience, including efficient and reliable shipping services. Please read our Shipping Policy below for detailed information on delivery times, shipping costs, and tracking your order.
2. Contact Information
· Company Name: HERTFORDSHIRE CRAFT LTD
· Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom CV2 4AQ
· Email: [email protected]
· Phone: +44 24 7645 5727
3. Shipping Destinations
We ship to most countries worldwide. However, please note that there may be restrictions on certain products and destinations due to customs regulations or carrier limitations. If your country is not listed during checkout, please contact us at [email protected] for assistance.
4. Shipping Costs
4.1 Shipping costs are calculated based on the weight of your order and the shipping method selected at checkout.
4.2 We offer standard and express shipping options. Express shipping incurs additional charges.
4.3 For international orders, any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
5. Delivery Times
5.1 Standard Shipping: Estimated delivery within 5-7 business days from the date of dispatch.
5.2 Express Shipping: Estimated delivery within 2-5 business days from the date of dispatch.
5.3 Please allow 1-2 business days for order processing before dispatch.
5.4 Delivery times may vary due to unforeseen circumstances, such as weather delays, customs clearance, or carrier issues.
6. Order Tracking
6.1 Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package.
6.2 You can also track your order by logging into your BKMK account and navigating to the 'Order History' section.
6.3 If you have any issues with tracking or delivery, please contact us at [email protected] for assistance.
7. Shipping Address
7.1 Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses.
7.2 If you need to change the shipping address after placing your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but changes may not be possible if the order has already been dispatched.
8. Lost or Damaged Packages
8.1 If your package is lost or damaged during transit, please contact us at [email protected] within 7 days of the estimated delivery date.
8.2 We will investigate the issue with the carrier and provide you with a resolution, which may include a replacement or refund.
8.3 Please note that we require proof of damage (such as photos) and may ask for additional information to process your claim.
9. Contact Us
For any questions or concerns regarding our Shipping Policy, please contact us at:
· Email: [email protected]
· Phone: +44 24 7645 5727
10. Final Note
We reserve the right to modify this Shipping Policy at any time without prior notice. By making a purchase at BKMK, you agree to the terms and conditions outlined in this Shipping Policy.
