Return, Exchange & Refund Policy

Introduction

Thank you for shopping at BKMK, the trendy e-commerce fashion brand established and operated by HERTFORDSHIRE CRAFT LTD. We strive to ensure your satisfaction with every purchase. However, if you need to return, exchange, or request a refund for your order, please familiarize yourself with our policy outlined below.

1. Contact Information

· Company Name: HERTFORDSHIRE CRAFT LTD

· Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom CV2 4AQ

· Email: [email protected]

· Phone: +44 24 7645 5727

2. Return Policy

(1) Eligibility Period: You have 14 days from the date of receiving your order to initiate a return.

(2) Condition of Items: Items must be unused, undamaged, and in their original packaging with all tags attached.

(3) Customized or Personalized Items: Customized or personalized items are not eligible for return unless they are faulty.

(4) Initiating a Return: To request a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with further instructions.

3. Exchange Policy

(1) Exchange Eligibility: Items eligible for return (as per the Return Policy) can also be exchanged for a different size, color, or product of equal value.

(2) Exchange Process:

· Contact us at [email protected] with your exchange request.

· Once approved, ship the item back to us following the provided instructions.

· We will process the exchange upon receiving and inspecting the returned item.

(3) Shipping Costs: If the exchange is due to a sizing issue or wrong item shipped, we will cover the shipping costs for the exchange. Otherwise, the customer is responsible for return and re-shipping fees.

4. Refund Policy

(1) Refund Eligibility: Refunds will be issued for items returned within the 14-day eligibility period and meeting the return conditions.

(2) Refund Process:

· After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

· If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

(3) Partial Refunds: If the item is not in its original condition, is damaged, or missing parts for reasons not due to our error, a partial refund may be granted.

(4) Non-Refundable Items:

· Customized or personalized items (unless faulty).

· Items returned after the 14-day eligibility period.

5. Shipping Instructions for Returns

· Package the item securely in its original packaging.

· Include your order number and reason for return.

· We recommend using a trackable shipping method. BKMK is not responsible for lost or damaged packages during return shipment.

6. Contact Us

For any questions or concerns regarding our Return, Exchange & Refund Policy, please contact us at:

· Email: [email protected]

· Phone: +44 24 7645 5727

7. Final Note

We reserve the right to modify this policy at any time without prior notice. By making a purchase at BKMK, you agree to the terms and conditions outlined in this Return, Exchange & Refund Policy.